Your reward was not tracked or incorrectly rejected? You can create a support request in such case.
1. In order to create a support request, please log into your Aklamio user account here, click on the user's icon in the upper-right corner and then on "Support".
2. Please select the right reason of your support request.
3. Then select the right recommendation from the list.
Please make sure that you selected the right recommendation.
Please note that the possibility to create a support request starts 24 hours after the order has been placed and lasts up to three months following the order date. During the first 24 hours after the order date there is still a possibility that the not tracked reward or cashback will still be registered automatically on the user account.
4. Please provide the details associated with your friend's order/your cashback order.
5. If you have provided all the requested details, please click on "Create a support request" button.
* Do not create duplicated support requests (more than one request for the same case).
* Please fill in all required fields. The order or identification number is necessary.
* You have 3 months time to create a support request:
"§5 Rewards Conditions"
Under §6 Payment Conditions you can read that:
10. You may submit reward adjustment requests through the applicable option in Your reward account. The request must be made within the time period specified in the respective rewards offer, but in any event no later than within three (3) months following (i) the date of the transaction between the Partner and Customer (or User, respectively) or (ii) the rejection of the reward by Aklamio, as the case may be.
What happens next?
Support requests are regularly collected and forwarded to the specific partners, which have to verify them manually. Therefore, the processing time can vary. In some cases, it can take up to 12 weeks for our partner to process the request. We are constantly working on optimisation of the processing time with our partners. However, we kindly ask you for your understanding that we have no direct influence on the processing time. Due to data protection and privacy concerns, we do not have access to our partner's database. Therefore, we cannot verify the support requests by ourselves.
We will notify you as soon as we receive the feedback from our partner. If our partner confirms that all reward conditions have been met, the reward will be registered on your Aklamio user account. If your reward is rejected, you will be notified about it per e-mail.
Please note that not all partners accept support requests. You can find out which partner does not accept support requests on the partner's overview page.