* Each of our shops have their own verification times. We have no influence on these verification times. We remind our partner shops about pending support requests on a regular basis, but we cannot speed up the investigation process.
The average verification times at the individual shops can be viewed on the recommendation page for each shop under "Est. reward confirmation time". This value is an average. The actual duration of verification may differ from this average at any given time.
Please note that support requests for travel and rental cars can only be sent to the relevant partner after the trip has been completed or the rental car returned.
For telecommunications contracts, Internet contracts and energy providers, verification does not begin until the contract has been activated. If the contract that has been concluded is activated six months in the future, for example, the support request is not verified beforehand.