If your reward has been tracked, it will be marked with an orange colour.
As long as the reward is orange, it is being verified by our partner. The amount of pending reward may change in the course of verification. However, this does not mean that this amount is confirmed. As long as it is orange, it can change again at any time. Once your pending reward has changed to green, it is ready for payout. We will inform you about this per e-mail.
The amount of reward depends on the exact order date, the product ordered and the general terms and conditions. The current rewards can be viewed on the referral page of the specific partner.
If your reward has been already confirmed by the partner and you think that it is wrong, please contact our Customer Service at firstname.lastname@example.org.
To verify the amount of the reward, we need a proof of the order. Because we are an external company, we do not have access to customer data held by our partners and have to request this proof from you.
Please wait until the reward has been confirmed, as we cannot adjust the amount of pending rewards.