Help Center

Frequently asked questions

• Payout

  • How to request a payout of my reward?
  • How to request a bank payout?
  • How to request a PayPal payout?
  • How to (dis)connect PayPal account with my referral account?
  • I cannot connect my PayPal account. What should I do?

• Reward

  • Can I receive a reward retroactively?
  • How to create a Support Request?
  • How to get a cashback reward?
  • How to get a referral reward?
  • My reward has been registered with a wrong amount. What should I do?
  • My reward has been rejected. What should I do?
  • My reward has not been registered. What should I do?
  • What is cashback? Can I shop through Aklamio and receive the rewards myself?
  • When will my reward be ready to payout?
  • When will my Support Request be processed?
  • Why does the amount of my reward change?
  • Why has my reward been rejected?
  • Why has my reward not been tracked?
  • Why is my reward pending?

• User account

  • Description of the referral account
  • How can I change my email address or username?
  • How can I change my password?
  • How can I confirm my referral account?
  • How can I delete my referral account?
  • How can I log into my referral account?
  • How can I unsubscribe from the Newsletter?
  • I forgot my password! What should I do?
  • My confirmation link is not valid. What should I do?
  • What is my password?
  • Why is my new password not being accepted?

• How does Aklamio work?

  • How can I contact Aklamio's Customer Support Team?
  • How can I recommend a friend?
  • How does Aklamio work?
  • How to activate cookies?
  • How to disable adblockers?
  • How to install Cashbar?
  • I received a referral link. What should I do next?
  • Referral conditions
  • What do I have to pay attention to, before I make a recommendation or cashback?
  • What does the "last cookie" mean?
  • Who or what is Aklamio?

• Virgin Media

  • How can I access my Virgin Media referral account?
  • How can I pay out my Virgin Media reward?
  • How do I refer a friend to Virgin Media?
  • I have referred a friend to Virgin Media, but have not received the reward. What should I do?
  • I received a referral link for Virgin Media. What should I do next?
  • Where can I find my Virgin Media reward?